Category Archives: insights

Growing up online

Sammy Cattlin, Research Executive, discusses recent research findings on how children’s online behaviour ‘matures’ with age…

Conducting research with children is certainly very different to research with adults, but can be among the most rewarding projects. Being a researcher in my…

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My experience of complaints…

Jon Pickup, our in-house expert on complaints handling research, explains how a good service isn’t just about getting your problem resolved…

I’m really not one for making formal complaints. It’s not so much that I have the stereotypical British ‘stiff upper lip’ – more that something…

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Black Friday: Did they or didn’t they shop…

This year’s Black Friday saw a shift from high street to online, a spreading out in deal availability (before and after the big day), and some retailers choosing to opt out entirely*. Post-Christmas we caught up with our intrepid shoppers Rachel, Jonny and Kathryn to see how they fared…

Jonny Watts: Didn’t plan to shop, but did! Despite flying the ‘Won’t Shop’ flag in my pre-Black Friday blog, the combination of an untouched salary…

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